§ 240
Chapter XIV — Tax Administration

Taxpayer’s Charter

Income-tax Act, 2025

The Board is required to create and announce a Taxpayer's Charter. This charter will be supported by orders, instructions, directions, or guidelines issued to other income-tax authorities to ensure its effective administration. The goal is to outline the rights and expectations of taxpayers. Key aspects of the charter may include

  • guidelines for taxpayer interactions with authorities
  • procedures for addressing taxpayer concerns
to promote a more transparent and accountable tax system.

📜 Official text of the section +
240. The Board shall adopt and declare a Taxpayer’s Charter and issue such orders, instructions, directions or guidelines to other income-tax authorities as it considers fit for the administration of such Charter. Jurisdiction of income-tax authorities.

Plain-language summary — not the official text. Refer to the bare Act and confirm with a professional for your specific case.